A non conformance report (Or NCR) is part of our ISO9001 Quality Management System.
The basic premise is that if something goes wrong in terms of the organisation or quality of the business then we raise it as a NCR which allows us as a business to design a process to ensure that it doesn't happen again.
A good example of an NCR, is a job costing us additional money due to the fact a part of the process has been missing (such as a Project Brief, toolbox talk, or even a job scope).
As much as this can seem like uneeded paperwork, as we get bigger managing these types of mistakes is essential.
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