General Contract Information
eg...Proactive maintenance and provision of service response for digital assets at Stansted, Manchester, East Midlands and Bournemouth Airports.
Signed Agreement Link
Agreed Financial Spreadsheet Link
Internal Management Requirements
Maintenance Requirements
Scope
Agreed Proactive Checkpoints
Each onsite proactive maintenance visits to include the below activities:
General visual checks:
Is unit powered?
Is the screen (or screens) on and displaying properly?
Is correct content playing?
Is the unit clean:
Clean outer glass
Remove dust build up and foreign bodies from outer unit
Monthly deep clean to also internal glass clean and PC dust/clean
Check for a working network connection (either structured, wireless or 3g)
Check for any damage (eg. Bumper, locks etc)
Check for remote connectivity to Unity and LogMeIn
Unity reports
Supported Equipment List
Service Level Requirements
Start date: ****
End Date: ****
Billing Information
To be billed at end of the month, as per attached spreadsheet.
30 days terms, billed in arrears.
Hours of Operations
Helpdesk available between 9am and 5pm
Emergency 24hr Cover
Response Notes
Content Management Requirements
Response Times
Notes
Client Contacts