Assets:
1
4 Exchange Quay,
Salford Quays, Manchester
M5 3EE
Service Level Requirements
Start date:
End Date:
1st January 2018
31st December 2020
Response Requirements
-
Remote & Content Management Requirements
Remote Monitoring:
Content Changes:
Turnaround:
yes
yes - 4 pcm/per display
see below
Complete managed service
Proactive monitoring of display health
Response to detected and reported issue via remote access control
Reporting on system status and issues
Testing of content for compliance
Response and resolution times are based from when the Service Call is received by the ADXBA Helpdesk through agreed channels
Content shall be received at least 2 business days before the required start date to guarantee content testing and scheduling
If content is received is received after the 2 working day threshold, ADXBA shall use best endeavours to complete scheduling in order to meet campaign live dates
Content response times are based on the units being online with full ADXBA access
Four content changes allocated to the client PCM per display, any additional changes are chargeable at £60 per change per unit