Embedded Files
General Contract Information
Proactive maintenance and provision of service response for digital assets at Stansted, Manchester, East Midlands and Bournemouth Airports.
Agreed Financial Spreadsheet Link
Internal Management Requirements
Need:
Agreed Rate Card
Equipment List
Equipment Pricing
Maintenance Requirements
4.1 Scope
This has been added as an option for all assets
Proactive maintenance on these sites consists of local systematic checks and dust management to prolong asset life.
These include but are not limited to:
General diagnostics of systems [log check, temperatures, life etc.]
Perform system restarts to check any system instability
Full calibration of screens in tiled or videowall configurations
Full dust out of all equipment
In depth test of all equipment and configuration checks
Check life and connection of cables etc.
Stress test of equipment, including power loss and resource intensive tests
4.2 Proactive Maintenance Schedule
4.2 Proactive Maintenance Schedule
Service Level Requirements
Key Dates
Key Dates
Start date: 01/05/16
End Date: 31/07/16
Billing Information
To be billed at end of the month, as per attached spreadsheet.
30 days terms, billed in arrears.
Hours of Operations
Helpdesk available between 9am and 5pm
Emergency 24hr Cover
Response Requirements
Response Requirements
5.1 Response Times
5.1 Response Times
Designated as Category C within Service Level Packages [Appendix C] with elevated Cosmetic Response
4.3 Agreed Proactive Checkpoints
Each onsite proactive maintenance visits to include the below activities:
General visual checks:
Is unit powered?
Is the screen (or screens) on and displaying properly?
Is correct content playing?
Is the unit clean:
Clean outer glass
Remove dust build up and foreign bodies from outer unit
Monthly deep clean to also internal glass clean and PC dust/clean
Check for a working network connection (either structured, wireless or 3g)
Check for any damage (eg. Bumper, locks etc)
Check for remote connectivity to Unity and LogMeIn
Unity reports
Supported Equipment List
Notes
Response and resolution times are based from when the Service Call is received by the ADXBA Helpdesk through the correct agreed channels.
All responses and fix times are subject to:
The availability of spare parts
Ability to access site
Availability of additional access equipment required
Availability of any permits
Provision of Power and Data to site by others
Content Management Requirements
6.1 Response Times
If any of the above applies, ADXBA cannot be held liable for on-site response and fix.
Notes
Response and resolution times are based from when the Service Call is received by the ADXBA Helpdesk through the correct agreed channels.
Content shall be received at least 2 working days before the required start date to guarantee content testing and scheduling.
If content is received after the 2 working day threshold, ADXBA shall use best endeavours to complete scheduling in order to meet campaign live date.
Content Response times are based on the units being updated being online with full ADXBA access.
Client Contacts
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